Teamviewer Quicksupport can be downloaded here
This tool offers you the possibility that an employee from R.G.IT B.V. can look at your desktop so you can show what the problem is, and we can solve it for you. Please contact us and tell your partnerID (shown once the program is running). This software does not need to be installed, and can run using limited user rights.

Teamviewer Host can be downloaded here This tool can be installed on the pc and allows R.G.IT BV to access the pc.